Privacy Policy

Introduction

Total Lintel Pest Control is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with UK GDPR and Data Protection Act 2018.

Information We Collect

We collect contact information (name, address, phone, email), property information (type, size, location), service information (pest type, treatment details, appointment history), payment information (billing details, payment history), and technical data when you use our website (IP address, browser type, device information).

How We Use Your Information

We use your personal information to provide pest control services, communicate about appointments and services, process payments, improve our services, comply with legal obligations, and send marketing communications with your consent.

Legal Basis for Processing

We process your personal data based on contract performance (to provide services you've requested), legal obligations (for compliance and tax purposes), legitimate interests (to improve our services), and consent (for marketing communications).

Data Sharing

We do not sell your personal information. We may share data with payment processors for transactions, professional advisors (lawyers, accountants), regulatory bodies when legally required, and third-party service providers who assist our operations under strict confidentiality agreements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data including secure servers with encryption, regular security assessments, staff training on data protection, and access controls limiting who can view your data.

Data Retention

We retain your personal information for service records (7 years from last service date), financial records (7 years for tax purposes), and marketing consent (until you withdraw consent). After these periods, data is securely deleted or anonymized.

Your Rights

Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request deletion of your data, object to processing, restrict processing, data portability, and withdraw consent for marketing.

Cookies

Our website uses cookies to improve user experience. See our separate Cookies Policy for detailed information about cookies we use and how to manage them.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by email or prominent notice on our website.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Address: 147 High Street, Bromley BR1 1JQ, United Kingdom

Supervisory Authority

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO): Website: ico.org.uk | Helpline: 0303 123 1113