Terms of Use

Agreement to Terms

By using Total Lintel Pest Control's services or website, you agree to these Terms of Use. If you do not agree, please do not use our services or website. These terms constitute a legally binding agreement between you and Total Lintel Pest Control.

Services Description

Total Lintel Pest Control provides professional pest control and elimination services for residential and commercial properties. Services include but are not limited to: rodent control, insect elimination, nest removal, preventative treatments, emergency pest control, and regular maintenance programs.

Booking and Appointments

All quotes are estimates based on information provided. Final pricing may vary after on-site assessment. Appointments are confirmed only when acknowledged by Total Lintel in writing. We will make reasonable efforts to arrive during the scheduled time window but cannot guarantee exact arrival times. Client must provide clear access to all areas requiring treatment.

Pricing and Payment

All prices quoted are in British Pounds (£) and include VAT where applicable. Payment is due upon completion of service unless alternative arrangements have been agreed in writing. We accept card payments, cash, and bank transfer. Late payments may incur additional charges and interest at the rate of 8% above Bank of England base rate.

Cancellation and Rescheduling

Cancellations must be made at least 24 hours before the scheduled appointment. Cancellations with less than 24 hours notice may incur a £50 cancellation fee. First rescheduling is free if requested 24+ hours in advance. Additional rescheduling may incur fees. If we must cancel or reschedule, we will provide at least 24 hours notice and offer alternative dates.

Service Guarantee

We guarantee our pest control treatments will be effective when treatments are applied according to our professional recommendations, client follows all pre- and post-treatment instructions, property conditions haven't significantly changed, and client reports any pest activity within the guarantee period. Guarantee periods vary by service type and will be specified in your service agreement.

Client Responsibilities

Clients must provide accurate information about the pest problem, ensure access to all affected areas, remove or protect pets during treatment as instructed, follow all pre-treatment preparation instructions, follow all post-treatment precautions, inform us of any health conditions or allergies, and notify us immediately if pest activity continues.

Limitations of Service

We cannot guarantee complete elimination if client doesn't follow instructions, results if property conditions favor re-infestation, elimination of pests originating from neighboring properties, results in cases of extreme infestation without follow-up treatments, or specific timeframes for complete elimination in severe cases.

Liability and Insurance

Total Lintel Pest Control carries full public and professional liability insurance. Our liability is limited to the cost of the service provided and direct damages proven to be caused by our negligence. We are not liable for damage resulting from pre-existing conditions, issues arising from client's failure to follow instructions, consequential or indirect losses, or damage to property not directly related to our service.

Health and Safety

We use professional-grade products approved for use in the UK. Clients must inform us of any allergies or health conditions, ensure pets and children are removed from treatment areas as instructed, follow all safety instructions provided, and not touch or disturb treated areas during specified waiting periods.

Complaints Procedure

If you're unhappy with our service, contact us immediately at [email protected]. We will investigate and respond within 48 hours. If treatment hasn't worked, we'll arrange a return visit at no cost. If you remain unsatisfied, we'll work to reach a fair resolution.

Intellectual Property

All content on our website, including text, images, logos, and design, is owned by Total Lintel Pest Control and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

Website Use

When using our website, you must not attempt to gain unauthorized access, introduce viruses or malicious code, use automated systems to extract data, impersonate another person or entity, or use the website for illegal purposes.

Dispute Resolution

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts. We encourage resolution through direct communication before pursuing legal action.

Contact Information

For questions about these Terms of Use, contact:

Total Lintel Pest Control
147 High Street, Bromley BR1 1JQ, United Kingdom
Email: [email protected]